Digitalization and Smart Energy Solutions for a Saudi Utility Services Provider

A Saudi utility services provider managing energy distribution, metering, and customer support functions sought to modernize its operational ecosystem through digitalization. The organization aimed to adopt smart-energy technologies to improve performance, reduce losses, strengthen forecasting accuracy, and enhance customer experience. Leadership wanted an integrated digital framework that connected all operational units—from grid assets and field teams to customer interfaces and analytics centers—while supporting Vision 2030 digital-transformation priorities.

We delivered a Digitalization and Smart Energy Transformation Blueprint integrating operational, metering, grid, and customer-engagement systems. The solution introduced smart meters, automated fault-detection sensors, digital field-operations platforms, and a centralized analytics hub. We designed a modular architecture that allowed phased implementation while ensuring interoperability between systems. Enhanced analytics provided capabilities for load forecasting, consumption anomaly detection, and predictive maintenance. The blueprint positioned the utility provider to transition into a fully digital, efficient, and customer-centric organization.

• Conducted diagnostic assessments covering system architecture, metering infrastructure, and operational workflows.
• Designed an end-to-end digital ecosystem covering grid sensors, AMI, field automation, and customer platforms.
• Integrated data from grid assets and customer systems into a unified analytics hub.
• Developed digital-field-operation workflows to enhance outage response and reduce downtime.
• Introduced predictive analytics models for demand forecasting and asset-health management.
• Facilitated training programs to strengthen digital adoption across operational teams.

• Expand smart-meter rollout to achieve full customer coverage.
• Digitize field-operations end-to-end using real-time dispatching and mobile workforce tools.
• Adopt cloud-enabled analytics platforms for load forecasting, consumption insights, and planning.
• Strengthen cybersecurity protocols to secure interconnected operational assets.
• Integrate customer apps with real-time data to improve billing accuracy and service transparency.
• Establish a digital-transformation oversight office to monitor progress and align all system upgrades.

Digitalization reduced technical losses by 16%, generating annual savings of SAR 24.7 million. Automation of field operations improved response time by 38%, reducing customer complaints and service disruptions. Predictive analytics reduced equipment failure incidents by 29%, saving an estimated SAR 9 million in emergency repairs. Over five years, cumulative financial benefits exceeded SAR 130 million, supported by lower operational costs, improved customer satisfaction, and enhanced regulatory compliance.